Technical Support Specialist (3502)

Morton Consulting is currently seeking qualified candidates for a IT Support Technician in Richmond, Virginia.  This is a one year contract opportunity where the selected candidate will be responsible for providing End User Support.

Responsibilities:

 

  • Acts as a liaison between vendors and the internal team to ensure the delivery of high performance IT support services.
  • Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues 
  • Provides management with recommendations for systems and process improvements.  
  • Troubleshoots software and hardware problems and enhances the level of direct services to field staff.  
  • Installs, maintains, and assist in testing and upgrading of new and existing hardware and software.
  • Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems. 
  • Create job aids for internal staff to enhance the use of infrastructure such as SharePoint, Outlook, and Office products.
  • Strong customer service skills with customer first attitude.
  • Extensive skills and experience in Microsoft Desktop projects including Windows 7/10, SharePoint 2010, Outlook / Exchange, and MS Office 2010/2016.
  • Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops and wireless devices.
  • Extensive knowledge and experience in Active Directory, GPOs, remote support tools and basic networking.
     

Apply Now

If you are interested in this position, we welcome you to begin the application process online. Please complete this short form, paste in your cover letter, and attach your resume.
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